Excitement about good customer service.
It is amazing how excited we can get about good customer service. Especially, because when I was little it was expected that service would be good.
We had a good waiter at lunch. He was friendly, he had good direct eye contact, he gave his name, he was polite. He did not interrupt. He did not rush us. But, we knew he was close by. When the kitchen mixed one of the orders, the manager personally delivered the meal to the table. The young man was doing his job and doing it well.